General client questions not closely tied to a specific artefact? (see also: Client Feedback)
General Questions
Q1: Multiple Types of User Accounts
Will there be different types of user accounts (e.g., organisations vs. clients of those organisations), each with their own tailored requirements?
No. For ICN Navigator, we can assume all users of the app are of the “client” type of the interaction (e.g., government representatives, project managers, businesses) who are browsing the ICN directory to identify local businesses that meet their needs. (Clarified in W6 tutorial with client present.)
Q2: Update directory of Organisations
Does the directory of organisations need to be updatable through the app?
No. Also, related to the above, there are no “Admin” accounts. (Clarified in W6 tutorial with client present.)
Q3: Contact through ICN
When a user contacts the organisation will they need to go through ICN, or directly through organisation themselves?
Directly through the organisation (listings should include phone numbers / email addresses).
Q4: Membership Tiers
How many membership tiers are there and what are their perks?
Client said they would get back to us on this.
We do know that for features that aren’t available greying/blurring them out is an approach they approve of. (Clarified in W6 tutorial with client present).
Q5: Analytics and Metrics
Do you want the app to track user activity (e.g., searches, filters, most-viewed companies) to provide ICN with usage insights?
Q6: Data Updates and Future
How will the organisation directory be kept up to date? At the moment we’ve been given a static data snapshot - do we need to design and plan for potential future integration with the existing ICN database (if this is even something that exists?)